Travel Insurance
for Surgery Abroad

Medical Travel Shield insurance for surgery abroad differs from other travel insurance. On top of the standard scope of typical travel insurance, you are covered for:

• – Life Threatening Complications (related to planned surgery) 
• – Medical Transport to Home Country
• – Repatriation (as a result of planned surgery) or otherwise
• – an extended stay in case of delayed recovery,
• – the return trip in case of complications,
• – deposit return in case of treatment cancellation due to personal affairs.

Medical and Additional Expenses are covered up to £2 million. This extends to if you suffer a life-threatening complication as a result of the planned treatment. Repatriation to the UK is also included. 

Costs of your planned surgery are not covered and complications are only covered for life-threatening situations as a result of the planned surgery. 

For detailed information check the DOCUMENTS section for the policy summary and policy wording.

Yes, you can buy the insurance for your traveling companions as long as they are also UK residents and not undertaking any procedure themselves.

Medical Travel Shield insurance costs depend on the type of treatment and length of the trip. Please proceed to free quotation to get a quote for your trip.

It is very easy. Just click get a quote and you will be redirected to the quotation page.  Next, you provide us with some information about you and your medical trip. The system will calculate the cost immediately and you can pay for the insurance by card. You will receive a confirmation e-mail and all of your documentation is saved within your dashboard.

To claim Medical and Associated Expenses, please contact the Assistance Company using these details as soon as reasonably practicable: Email: ops@northcottglobalsolutions.com or Phone: +44 (0) 207 183 8910.

For all other claims, please contact our dedicated Claims team via claims@medicaltravelshield.com

Our insurance covers one trip, but there is no problem with buying two products. If you know the dates of both trips, you can buy two insurances for each stage of your treatments.

UK residents and companions between 18 and 76 years old. For non-UK residents check for other Clinic Hunter products.

The policy covers travel  Worldwide except USA, Canada, Mexico, the Caribbean, and Hazardous Territories for cosmetic, elective, and dental procedures. 

If you are traveling for IVF, you can also choose to travel to the USA, Canada, Mexico, and the Caribbean.

You can buy insurance if you are going abroad for cosmetic, elective, dental, or IVF/fertility procedures.

Unfortunately, insurance does not cover complaints or dissatisfaction. However, we do cover a return trip within 12 months following the diagnosis of a complication when in the UK. Please see the Policy Wording for more details.

If you notify Medical Travel Shield prior to the start date on your policy and you have not submitted a claim, you can receive a full refund.

Yes, please contact info@medicaltravelshield.com for any changes you may need to make. Please note, if you are amending the duration of a trip, there may be an additional charge.

You should email info@medicaltravelshield.com with your policy number and the requested changes. Someone will be able to assist you.

If you contract COVID-19 whilst abroad, you can claim towards costs of compulsory quarantine.

If your surgery has been cancelled or postponed, we can issue you with a full refund or arrange for the dates on your policy to be changed.

A Companion is a UK Resident traveling with you, the patient, whom you wish to cover under the same policy. Companion has to meet several conditions: 

• Is a UK Resident; 
• Is aged between 12 months and before their 77th birthday; 
• Is not undertaking a Treatment (cosmetic, elective, dental, or IVF/fertility procedure); 
• Has read and agreed to the terms and conditions related to this policy before purchase

We do not provide coverage in the USA, Canada, Mexico, or the Caribbean for patients traveling for cosmetic, elective, or dental procedures, due to the nature of the high costs within the medical industry.

Bariatric procedures like gastric sleeve, band, or bypass are classed as elective for this insurance.

Medical Travel Shield policy we do not cover pre-existing medical conditions, so we do not require that you declare them upfront.
The Money and Pensions Service (MaPS) has launched a travel insurance directory of specialist providers on its Money Advice Service website for people with pre-existing medical conditions.

The purpose of the directory is to help consumers with pre-existing medical conditions (PEMCs) better navigate the travel insurance market. The MaPS travel insurance directory has been created for people who have potentially been refused cover, had cover excluded, or received a high additional premium in connection to their medical conditions, to allow them to shop around for alternative providers. In the event that you have had cover excluded by Medical Travel Shield, you may wish to consult the Directory.

However you should be aware that most travel insurance providers will void your insurance if it is known that you are travelling for a medical procedure. Therefore whilst cover for a pre-existing medical condition may be available through other travel policies, another product may not cover you if you are travelling for a medical procedure. You should check before proceeding.

To access the directory please see below:
Website: https://traveldirectory.moneyadviceservice.org.uk/en”
By phone – call 0800 138 7777, they are open Monday – Friday 8am to 6pm
By Email – traveldirectory@maps.org.uk

The insurance covers various benefits related to the medical procedure, but it’s important to note that the actual procedure itself is not included in the coverage. We anticipate that any minor complications arising from the procedure will be handled by your clinic, hospital, surgeon, doctor, or dentist.

All payments for the insurance are required to be conducted online through our secure platform.

Details regarding payout limits and excess amounts can be found in Policy Summary document.

Many travel insurance providers may nullify your coverage if they become aware that you are traveling for a medical procedure. Medical Travel Shield not only offers essential travel insurance for patients but also provides additional benefits tailored to your specific medical procedure. This travel insurance is dedicated to surgery abroad.

It is not necessary, however for individuals to avail themselves of the benefits outlined in our policy, including the possibility of a return trip within 12 months for corrective measures or extended stay due to delayed recovery, they must be listed as insured companions on your policy.

The policy explicitly excludes coverage for patient dissatisfaction. Should you decide to seek additional surgery abroad due to dissatisfaction with your results, any associated costs for the new trip and treatment would not be eligible for a claim under the policy, and you would be responsible for covering these expenses.

If you are at your destination and there has been an emergency that you require immediate assistance with please call our global assistance team at +44 (0) 207 183 8910. Please note this is not for our out-of-pocket expense claims, such as lost or stolen items.

To claim Medical and Associated Expenses, please contact the Assistance Company using these details as soon as reasonably practicable: Email: ops@northcottglobalsolutions.com or Phone: +44 (0) 207 183 8910.

For all other claims, please contact our dedicated Claims team please email claims@medicaltravelshield.com

If you are travelling for longer than 31 days, please call Medical Travel Shield on 0203 409 1236.

Unfortunately, if you are travelling as a patient, the minimum age is 18. We can cover children as companions as long as they are aged over 12 months.

Medical Travel Shield is a single trip insurance. You would need to take out a new policy each time you travel.

If you are ever in doubt whether to choose elective, cosmetic, dental or IVF/fertility, please contact us and we would be happy to help.