Terms and Conditions for Patients

I Scope of the Regulations and definitions

1. This document regulates the rules of using the services of the Website operated by Clinic Hunter Limited Liability Company with its registered office in Lublin (20-718), Aleja Kraśnicka 213, which is entered in the register of entrepreneurs of the National Court Register kept by the Lublin-Wschód District Court in Lublin with its seat in Świdnik, 6th Commercial Division of the National Court Register under the KRS number 0000597310, tax number: 5213719700, National Business Registry Number: 363560798, share capital PLN 105,600.00, hereinafter also referred to as “Clinic Hunter”, “Administrator” or “Company”.
2. Definitions:

1. Administrator – Clinic Hunter Limited Liability Company with its registered office in Lublin (20-718), Aleja Kraśnicka 213, which is entered in the Register of Entrepreneurs of the National Court Register kept by the Lublin-Wschód District Court in Lublin with its seat in Świdnik, 6th Commercial Division of the National Register Court under KRS number 0000597310, tax number: 5213719700, National Business Registry Number: 363560798, share capital PLN 105,600.00,
2. Client (Patient) – a natural person visiting the Company’s website, potentially interested in using the services offered on the Clinic Hunter website by the Clinic,
3. Consumer – a natural person who performs a legal transaction not directly related to his/her business or professional activity,
4. Regulations – these regulations for the provision of services,
5. Website – website maintained by the Administrator, located at www.clinichunter.com,
6. Service – a service specified in these Regulations, provided through the Administrator.

II General provisions and scope of the Service

1. The Administrator provides Services on the website www.clinichunter.com, on the terms and to the extent specified in the Regulations, and these activities constitute a service provided electronically within the meaning of the Act of 18 July 2002 on the provision of electronic services (i.e. Journal of Laws 2020, item 344 as amended).
2. Access to the Service consists in providing a space where there are options for:
   1. purchase of medical travel insurance
   2. undergo a remote medical consultation thanks to telemedicine
   3. receiving post-treatment notifications as part of the aftercare tool.
3. The Administrator is not a medical entity and does not provide medical services (neither at its headquarters nor in the form of telemetry services), but only acts as an intermediary in contact and communication between the Patient and the Clinic. The website is informative and is intended to enable the Patient to contact clinics around the world in order to conduct consultations, obtain remote advice, and determine the costs of a medical service.
4. On the website www.clinichunter.com, the Clinic provides forms and possible consultation hours, the maximum duration of a single consultation and the possibility of booking a consultation date, details of doctors and their specializations, and a fee for the consultation. The patient independently chooses the Clinic and the date of consultation. Depending on the Clinic and its business profile, the scope of the information provided may vary.
5. The services provided by the Administrator are not addressed to children under 16 years of age. In the case of services that will ultimately be used by a minor, contact is made by a legal guardian (e.g. a parent).
6. The current technical requirements necessary to use the Service are: Windows operating system with the latest version of Google Chrome or Firefox, having a current, active and properly configured e-mail account. The service also works on all other configurations, however, the Administrator does not guarantee that it will work properly. The service also works on smartphones. In order to use the services to the greatest possible extent, the devices used by the client should be equipped with a camera and a microphone. The Service Provider reserves the right to introduce changes to the technical requirements and they do not constitute a change to the Regulations or the contract. The costs of adapting to technical requirements are borne by the customer.
7. The Administrator may introduce separate or additional conditions for the provision of Services, including in the form of promotion regulations or separate regulations that apply to the Customer after its acceptance.
8. The service may be based on services as well as technical and IT solutions offered by third parties (e.g. payment intermediation, instant messaging, widgets) – in this situation, the Customer is bound by the regulations presented by these third parties, after the Customer’s acceptance.
9. In the event of using an insurance product, separate provisions shall apply as set out in the Special Terms and Conditions of Insurance.

III Customer registration

1. Creating an account on the Website is necessary to use insurance, telemedicine and aftrercare.
2. Registration takes place at the time of  purchasing telemedicine or insurance.
3. After registering on the website, the customer receives an individual account on the website. Each customer can only have one account.
4. When the Patient registers, the Administrator grants the Patient access to the Patient Panel for the duration of the Agreement. The Patient panel contains the Patient’s basic data, i.e. name, surname, e-mail address. Through the Patient’s panel, the Patient can send medical documentation regarding his/her medical problem or disease to the selected Clinic.

IV Charges

1. The administrator does not charge the customer any fees for the use of telemedicine, aftercare or insurance.
2. Insurance fees are paid by the patient to the insurer – AXA.
3. Fees for telemedicine consultations are made to the accounts of the Clinics contacted by the Client.
4. Each consultation has an assigned price, which is set directly by the Clinic. The clinic can indicate the price at 0 – in this case, the consultation is free.
5. The patient pays for consultations through the appropriate tool offered by the Administrator, who then makes settlements with the Clinic.

V Resignation from the Insurance Service

1. Cancellation of the insurance service is governed by a separate agreement with AXA (Special Insurance Conditions).

VI Resignation from the Telemedicine Service

1. By registering, the Client concludes a contract, which expires after the consultation.
2. The Clinic may cancel the consultation and cancel it in the system.
3. If the Clinic cancels the consultation for reasons beyond the control of the Client, it is obliged to return the funds for the paid service directly to the Client outside the Clinic Hunter system.
4. The Client cannot cancel the consultation via the system. He/She can resign from consultation only by contacting the Clinic.
5. If the Patient informs the Clinic about the resignation from the consultation up to 24 hours before the scheduled time, the Clinic should return the funds for the paid consultation. The return is made directly to the Client outside the Clinic Hunter system.
6. If the Patient informs the Clinic about the resignation from the consultation later than 24 hours before the scheduled time, the funds for the paid consultation remain in the Clinic.

VII Liability of Clinic Hunter

1. The Administrator takes actions and exercises due diligence to ensure the correct and uninterrupted operation of the Services. The Client or the Clinic is not entitled to compensation for the inability to use the Service and the resulting damages. The Administrator does not provide any guarantees in connection with the use of the service by the Customer.
2. The administrator undertakes to maintain the IT environment necessary for the functioning of the Service. This does not apply to interruptions or other limitations in the functioning of the Service resulting from the need for maintenance work carried out on the server or website on which the Service is placed.
3. The Administrator is not responsible for damages resulting from decisions made by the Customer as a result of using the Service. In particular, the Administrator is not responsible for the quality of consultations, contact, and correspondence with the Clinic.
4. The Administrator is not liable for damages resulting from the provision of the Customer’s data or the access to the Customer’s or the Clinic’s account by a third party, including the inability to use the Service by the Customer or the Clinic in this situation. The restriction mentioned in the preceding sentence does not apply to a situation where a third party gained access to the account for reasons attributable to the Administrator.

XIX Complaints procedure

1. The Client / Clinic has the right to lodge a complaint in the event of non-performance or improper performance of the services provided electronically by Clinic Hunter.
2. The complaint is submitted to the Administrator’s e-mail address from the Customer’s / Clinic’s e-mail address.
3. In order for the complaint to be reported effectively and to produce results, it should contain the data identifying the Client / Clinic, the name and type of service to which the complaint relates, the subject of the complaint and the circumstances justifying its submission. If the application does not contain such data, the Administrator will not handle it.
4. The complaint will be handled within 14 days from the effective submission of the complaint.

 X Personal data protection

1. The Administrator of personal data on the website is Clinic Hunter Limited Liability Company with its registered office in Lublin (20-718), al. Kraśnikca 213, entered into the register of entrepreneurs kept by the Lublin-Wschód District Court in Świdnik, 6th Commercial Division of the National Court Register under the KRS number: 0000597310, tax number: 5213719700, National Business Registry Number: 363560798.
2. The data is processed only on the basis of legal provisions or consent granted by the Customer. The Customer has the right to request the Administrator to access his/her data, rectify them, transfer and delete them, as well as the right to limit data processing.
3. Providing data is voluntary, but necessary to provide the Website’s services. Personal data will be stored for the period necessary for the proper performance of the functions and tasks of the Website, as well as for the legitimate purposes of the data controller, as well as in accordance with other / related legal provisions.
4. The Administrator protects the personal data provided to him and makes every effort to protect them against unauthorized access or use. The personal data of the Client / Clinic are processed in compliance with the security rules required in accordance with the GDPR and the Personal Data Protection Act.

XI Final provisions

1. In matters not covered by the Regulations, the provisions generally applicable in the territory of the Republic of Poland shall apply, including those relating to the provision of electronic services, copyright and related rights, personal data protection and contract law.
2. The Regulations are available free of charge via the website www.clinichunter.com.
3. These Regulations may be changed by the Administrator. The amended Regulations are announced on the website www.clinichunter.com. Using the Services after introducing changes to the Regulations is tantamount to accepting these changes.
4. Any disputes arising in connection with the Regulations will be resolved first by the parties’ good faith negotiations, and in the event of failure to reach an agreement – by the common court competent for the Administrator’s seat.
5. If any provision or provisions of these Regulations prove to be invalid, illegal or ineffective, this shall not prejudice the validity, compliance with the law and effectiveness of the remaining provisions of the Regulations.